What is Salesforce?
Salesforce is a web-based, Customer Relationship Management (CRM) application based in “the cloud” allowing users to perform and manage their daily business tasks and track their performance online. CRM is a combination of strategy and business processes for a company in managing interactions with clients.
The Sales Cloud is Salesforce’s flagship Sales and Marketing management suite, offering capabilities unmatched by any CRM system/service provider currently in the marketplace. With its continuous improvements made three times a year, it has gained the reputation as the World’s #1 Sales App. No matter the size of your company or the products/services it sells, the Sales Cloud is poised to deliver rapid ROI in any deployment.
The Service Cloud is Salesforce’s answer to the growing divide between companies, and their customers’ online social activities. Managing customer service issues and complaints is at the Service Cloud’s core, but doing this while bridging the social divide is how it surpasses the competition, and will exceed your expectations.
The Marketing Cloud allows you to connect with customers at the optimum time — even when they’re on the go. This platform offers multiple paths to get your personalized message to consumers in a time frame that corresponds to their unique needs. Reach customers at exactly the right time and place.
Pardot Marketing Automation will help you fill the gap between your marketing and sales departments. It helps the marketing team generate prospects, while sending qualified leads to the sales team. Get the tools you need to correctly analyze data without sacrificing lead management
Force.com offers the custom development you need to make Salesforce fit your business, and not the other way around. Using the endless customization possibilities for customer interactions, workflows, custom apps, and much more, your company can make the most out of Salesforce.
Data.com is Salesforce’s premiere data quality and validation tool. Since it’s inception with the Jigsaw® acquisition, Data.com has proven itself to be an invaluable data tool for many companies seeking new levels of efficiency through data accuracy and validation.
Work.com is the platform to help you drive performance on social media. Not only does Work.com track your social performance, it also motivates your team by providing feedback, offering coaching sessions, setting collaborative goals for your team, and offering up-to-date performance reviews.
See and understand your data like never before with Tableau. Interactive charts and dashboards allow you to view data from several different perspectives within the same page. Simply change the parameters to get instant variations. You never have to refresh the page or compare two charts again.
Docusign makes it simple to manage contracts and legal documents. You’ll never need to physically send or store a contract again. This cloud-based digital transaction technology also provides user identity management and authentication services.